FAQs
Pricing and Costs
Our hire prices are per use (1-3 days), not per day.
So, you can collect the day before your event and return the day after for no additional cost.
During busy periods, shorter hire periods may be necessary to ensure stock availability. Sundays, Public Holidays or any other days we are closed are not included in this calculation
Packing, unpacking, general maintenance and cleaning. All the hard work our incredible team do at the warehouse is included in our hire prices, as well as professional cleaning and laundry.
Delivery, collection, on-site setup and assembly are not included.
Yes, Hire Society charges to deliver our products and delivery fees are calculated per order based on the type and quantity of products hired;
- the number of Hire Society staff required to pack, load and unload the delivery;
- venue location;
- access to the venue, including use of stairs or lifts;
- any restrictions on delivery and collection times.
Delivery fees are subject to change, and will be recalculated if, once an order has been placed, your order is amended to change any of the above.
Discover more about our delivery costs below.
Payment Information
Credit cards and EFT:
We accept all major credit cards, and direct debit You are welcome to provide credit card details over the phone, via email or in person at our Shenton Park showroom.
Cash:
Cash payments are accepted in our Shenton Park showroom, but please be aware that we cannot offer change.
Payment Terms:
We require full, upfront payment for any order under $500.
For orders above $500, a 30% non-refundable deposit must be paid at the time of booking confirmation, followed by an additional 40% at least 30 days before your order is due to be delivered. The final 30% should be paid 14 days before your event. If we have not received payment by this date, we will automatically charge the card on file.
No, you are not required to pay a security bond.
Yes, you are required to pay a 30% non-refundable deposit on all orders over $500 at the time of booking confirmation. This can be done over the phone, via email or in person at our Shenton Park Showroom.
Yes you can. However, any refunds for items made more than 7 days after you receive your final hire invoice are at the discretion of Hire Society. In this case, we may offer a credit note towards your next event with us.
The damage waiver covers any breakages or accidentals damage to your hire items for the duration of your event (from the moment of delivery until they are collection). If the amount of damage or losses exceeds the damage waiver, you will be charged an additional fee based on the individual replacement cost of each item.
Customer Collection
At Hire Society we want our products to arrive at your event in the best possible condition. Some of our hire items have delivery restrictions to enable us to maintain our high quality and reduce damage.
Delivery only: these items require special handling. Our delivery drivers are trained in handling furniture, and our trucks have custom fittings to ensure that our stock is not damaged in transit.
Customer Collection only: these are fragile items that do not transport well in trucks.
You can collect your order from our Shenton Park warehouse during our opening hours. Your personalized hire contract will state the date that your order will be available for collection.
Our opening hours are:
Monday – Friday: 8.30am – 4.30pm
Saturday: 8.30am – 12noon
Sundays and Public Holidays: Closed
In peak periods, due to high stock turnover, some items may not be available upon opening. If this is the case, a member of our team will contact you to advise when your order will be ready.
We recommend that you bring an enclosed vehicle and remove any car seats, tool boxes or other loose items. Should you have an open-top vehicle or ute, you will need to supply your own ropes and tarpaulin to ensure that all stock is securely fastened and protected from the elements.
If Hire Society deems your vehicle to be unsuitable or unsafe, we reserve the right not to release the hire items. If you would like to discuss your vehicle suitability, please call the showroom.
Your hire contract will specify a return date. All hire items need to be returned to our Shenton Park Warehouse before 10am on this date. If you finish with your items sooner than expected, you are welcome to return them early.
Items returned after 10am on the due date may be subject to additional hire fees. If you are unable to return the items by the due date, please contact our team as soon as possible so we can work together to find a solution.
Delivery and Assembly
Delivery fees are unique to each order and take into account a number of different factors. [Learn more here]
We have no delivery time restrictions: Hire Society can deliver 24 hours a day, 7 days a week. However, deliveries outside our core business hours are more expensive, and deliveries that need to bumped in or out at set times also have an additional surcharge.
Our standard delivery fees: These apply to deliveries and collections that occur between 8am and 5pm on Monday to Friday, and 8am until 1pm on Saturdays. It is possible to specify a 3-hour window for both delivery and collection within these hours with our standard delivery prices. If your event begins early or ends late, consider getting your goods delivered the day before, or collected the day after as this will save on delivery fees (the price of hire will not be affected).
Timed delivery fees: If products are required for a particular time (either delivery or collection) then we charge extra for this service. Timed deliveries and collections are considered to be any delivery or collection with less than a 3-hour window.
Out-of-hours fees: These are for deliveries and collections that occur on our regular business days, but earlier or later than our usual delivery times. The fee will depend on how much earlier or later than usual business hours your goods are required.
Late night / midnight delivery fees: Any deliveries or collections after 10 pm are more expensive than our out-of-hours fees.
Sunday delivery fees: These are for deliveries and collections on a Sunday, when we are not open. Sunday deliveries are more expensive than standard and out-of-hours deliveries.
Public holiday delivery fees: We can deliver on public holidays. Public holiday delivery fees are more expensive than Sunday delivery fees.
Your Hire Contract will specify the delivery and collection date you selected. Our delivery and collection times are usually from 8am until 5pm on weekdays, and 8am until 1pm on Saturdays. This may vary during busy periods, with deliveries as early as 7am or as late as 7pm, and collection after 5pm.
Please let us know as soon as possible whether you would prefer a morning or afternoon delivery and what time your event is starting, so we can ensure that we can best accommodate your request.
We do offer a set-up and pack-down service of furniture for an additional fee. If you would like to add this service to your hire, please let us know when you are placing your order. Prices are set per item and are not included in the hire prices online. A detailed floor plan and contact number must also be provided at least 2 business days before your event to ensure our team is able to set-up and pack-down as quickly and seamlessly as possible.
You do not need to be home for delivery or collection as long as there is a safe, accessible place to leave goods and collect them. Please let us know where you would like us to leave your items, and where we can pick them up from at least 2 business days prior to your delivery or collection.
With standard hires, Hire Society does not pack down orders and all equipment must be cleaned, boxed, folded, and stored in a single place for collection.
If you need help with packing down your order, we do offer a pack down service for an additional fee. Prices are set per item, as well as the time of day. If you would like to add this service to your hire, please let us know when you are placing your order.
Cleaning and Maintenance
All items are professional cleaned on return to the warehouse. Please follow the instructions below for the proper cleaning and handling of our products:
Furniture. All furniture should be wiped clean before returning to the warehouse. For upholstered items, please do not attempt to clean any marks, stains or spillages yourself. Laundry is included in the hire price.
Linen. All linen should be aired thoroughly after use and only placed in the return bag when completely dry. Please do not attempt to clean any marks, stains or spillages yourself. Laundry is included in the hire price.
Crockery and Cutlery. All crockery and cutlery needs to be rinsed, free of food debris and wiped clean before returning them to our warehouse.
Glassware. All glassware must be rinsed, wiped to remove any lipstick stains and left to dry before placing them back in the original boxes. Please do not put our glassware in the dishwasher. Cardboard boxes should also be kept dry and away from wet areas. If glassware has been used for food, cocktails or other drinks containing fruit, they need to be washed before placing back in the original boxes.
Any items that still have traces of food or need to be washed multiple times may incur an additional fee. If you do not have dishwashing facilities at your venue, please make sure to let our team know when placing your order so we can work together to find a suitable solution.
Consultations and Styling
We are more than happy to consider a free site visit to your event location to discuss your needs and help with planning your event. If your event is unusual, complex or at a new venue that we’ve never been to before, we would love to come and discover the site with you. It is also possible for us to do home site visits.
Please be aware that during peak periods (October – December and March – April) we have limited capacity for site visits, and we recommend that you book well in advance.
Hire Society offers a full consulting service and style planning for your event. If you would like to use these services, please contact our friendly team at the showroom to arrange a consult.
Please note that we do not offer styling services on the day, but are very happy to put you in touch with a stylist or professional event planner who will able to support you with this.
We love creating beautiful events and have a wealth of experience that we’d love to share with you. We are passionately committed to making your event to be everything you dream of, and all of our consulting and advisory services are free.
We offer free consultations to all our customers, where you will be able to spend some one-on-one time with one of our consultants to discuss your specific needs. Consults should be booked in advance to ensure we can allocate you the time you need.
Alternatively, if you would rather browse in your own time, you can visit the showroom during our opening hours. Staff will be on hand to assist you should you have any questions or need further advice, or if you would like to make a booking.
Support and Assistance
New orders requiring delivery or containing ‘Delivery Only’ items must be placed a minimum of three working days prior to the hire start date. New ‘Customer Collect’ orders can be placed up until close of business on the day required but are subject to stock availability and full payment made prior to collection.
Orders placed less than three working days prior to the hire start date cannot be made online and must be made in person at our Shenton Park showroom or over the phone. These orders must be paid for in full immediately
All customers are given Hire Society’s 24 hour emergency callout number, which can be used for after hours issues when our showroom is closed. No matter where your event is being held or what the time, call this number and someone will be able to assist you.
Unlike regular stores, our products are hired out and returned to us and we rely on our goods arriving back in our warehouse in good condition and in a timely manner. Breakages and losses happen, and sometimes products are on backorder with our suppliers, meaning they cannot be replaced immediately.
On the very rare occasion that an item or the quantity of items you ordered is no longer available we will contact you immediately to discuss alternatives. We will never simply not deliver a product – we will always work with you to find an acceptable solution.
We advise all of our customers to check their hire contract thoroughly as soon as they receive it, to ensure that the correct items and quantities are included. Should you make any amendments after receiving your initial Hire Contract, you will always be sent an updated copy of your Hire Contract.
If you think an item is missing, please make sure to call the showroom immediately so our team can assist you. If the item is still at the warehouse or on the delivery truck, we will deliver it to you as soon as we can prior to the start of your event.